w565 Privacy Policy – How We Protect Your Data

1Who We Are

w565 is an online gaming platform operating at w565.win, designed specifically for adult players in Pakistan. We offer Casino games, Live Casino, Bingo, and a full Game Lobby, all accessible in PKR with support for local payment methods including JazzCash, Easypaisa, Raast, bank transfers, and mobile wallets.

For the purposes of this Privacy Policy, "w565", "we", "us" and "our" refer to the operator of the w565.win platform. "You" and "your" refer to any individual who registers an account, visits the platform, or interacts with any w565 service.

This policy covers all personal data collected through the w565 website and any associated communications. If you have questions about any part of it, you can reach us at [email protected].

2Data We Collect

We only collect information that is necessary to operate the platform, process your transactions, and comply with security requirements. The categories of data we may collect are set out below:

We do not collect sensitive personal data such as biometric identifiers beyond what is strictly necessary for identity verification, and we do not collect information about religious beliefs, political opinions, or health data.

3How We Collect Your Information

Your data reaches us through a few different routes:

• Direct submission: When you register an account, complete your profile, make a deposit, request a withdrawal, or contact support, you provide us with information directly.
• Automated collection: When you browse the w565 platform, our systems automatically record technical data such as your IP address, device type, browser, and pages visited. This is standard practice for any web platform and helps us maintain security and troubleshoot issues.
• Payment processors: When you transact via JazzCash, Easypaisa, Raast, or bank transfer, payment confirmation data is shared with us by the relevant payment provider to verify the transaction.
• Verification services: If identity verification is requested, a third-party verification provider may process your documents and return a verification result to us.
• Cookies and tracking technologies: Our platform uses cookies to maintain your session and improve your experience. More detail is in the Cookies section below.

4Why We Use Your Information

Everything we collect has a specific purpose. We do not hold data unnecessarily. Here is how your information is used:

• Account management: To create, maintain, and secure your w565 account, and to verify that you meet the eligibility requirements (18+ and one account per player).
• Transaction processing: To handle deposits and withdrawals accurately in PKR and to match payments to the correct accounts.
• Identity verification: To confirm you are who you say you are, as part of standard security and fraud prevention.
• Customer support: To respond to your queries, resolve disputes, and improve the support experience over time.
• Responsible gaming: To monitor account activity for signs of problem gaming behaviour and apply limits or restrictions where necessary.
• Platform improvement : To analyse how players use the platform so we can fix bugs, improve features, and make the overall experience better.
• Promotions and communications: To inform you about relevant bonuses, cricket-season offers, PSL promotions, and important account updates. You can opt out of marketing communications at any time by contacting support.
• Security and fraud prevention: To detect and prevent unauthorised access, bonus abuse, multiple accounts, and any other activity that violates our Terms and Conditions.

We do not use your personal data for automated decision-making that produces legal effects without human review, and we do not build profiles for sale to advertisers or data brokers.

5Who We Share Your Information With

w565 does not sell your personal data. We share information only where it is necessary to deliver platform services or meet security obligations. The categories of third parties who may receive your data are:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive the minimum information required to process your PKR transactions securely.
• Identity verification providers: When account verification is required, a third-party KYC (Know Your Customer) service processes your documents to return a pass or fail result. These providers operate under strict data handling agreements.
• Game providers: Third-party game suppliers who power Casino, Live Casino, Bingo, and Game Lobby titles may receive a session token and anonymised player identifier to initialise game sessions. They do not receive your full personal profile.
• IT and security providers: Cloud hosting, cybersecurity, and fraud detection services that support the technical infrastructure of the w565 platform.
• Legal and compliance: If required by applicable law or in response to a valid legal process, we may disclose data to relevant authorities. We will always assess such requests carefully before complying.

All third parties who handle your data on our behalf are required to process it only for the specific purpose for which it was shared and to maintain appropriate security standards.

6Payment Data & Financial Information

Financial data – including your JazzCash or Easypaisa account number, Raast ID, bank account details, and transaction records in PKR – is treated with an extra layer of care. This data is used exclusively to process deposits and withdrawals and to verify that payments are made from accounts registered in your name.

w565 does not store full card numbers or banking credentials on its own servers. Payment data is handled by PCI-compliant payment processors who are responsible for the secure storage and transmission of financial information.

Your transaction history within the w565 platform (amounts deposited, amounts withdrawn, bonuses credited) is stored on our systems and forms part of your account record. This is necessary for dispute resolution, auditing, and responsible gaming monitoring.

7How Long We Keep Your Data

We keep your personal data for as long as your account is active and for a reasonable period afterwards to meet legal, audit, and security obligations. Specific retention guidelines are:

• Active accounts: All account and transaction data is retained for the full duration your account is open.
• Closed accounts: Following account closure, core identity and transaction records are retained for a minimum period required for financial record-keeping and fraud prevention purposes.
• Support communications: Chat logs and email correspondence are retained for up to 2 years after the last interaction to allow for dispute resolution and service improvement.
• Technical logs: Server and access logs are typically retained for 90 days and then deleted or anonymised.

Once the relevant retention period has passed and there is no ongoing legal or security reason to keep your data, it will be securely deleted or anonymised so it can no longer be linked to you.

8How We Keep Your Data Secure

Keeping your information safe is something we take seriously. The w565 platform uses a combination of technical and organisational measures to protect your personal data:

• All data transmitted between your browser and the w565 platform is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way hashing. We cannot see your password – only you know it.
• Access to personal data within our systems is restricted to authorised staff on a need-to-know basis.
• Our platform infrastructure is monitored continuously for unusual activity, attempted intrusions, and suspicious login patterns.
• Third-party service providers who handle personal data on our behalf are vetted for their security practices before onboarding.

You also play an important role in keeping your account secure. Use a strong, unique password for your w565 account, do not share your login details with anyone, and log out when using shared devices. If you notice anything suspicious on your account, contact our support team straight away.

9Your Rights Over Your Data

You have meaningful rights over the personal data w565 holds about you. To exercise any of the rights below, contact our support team at [email protected].

We aim to respond to all data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before processing a request to protect your account from unauthorised access.

10Cookies & Tracking Technologies

Cookies are small text files stored on your device when you visit a website. w565 uses cookies to keep the platform working correctly and to improve your experience over time. We use three main types:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, remember your language preference, and ensure transactions are processed correctly. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: These help us understand how players navigate the platform – which pages are most visited, where people drop off, and how game sessions flow. This data is aggregated and does not personally identify you.
• Preference cookies: These remember your settings, such as display preferences, so you do not have to reconfigure them every time you visit.

We do not use third-party advertising cookies or allow external ad networks to track you on our platform. You can manage or clear cookies through your browser settings at any time. Disabling essential cookies may affect your ability to log in or complete transactions.

11Minors & Under-18 Access

The w565 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. During registration, users are required to confirm their age, and identity verification may be requested to confirm this.

If we discover that an account has been created by or is being used by a person under 18, the account will be closed immediately, any funds will be handled in accordance with our Terms and Conditions, and all associated personal data will be deleted.

If you are a parent or guardian and believe a minor has registered on w565, please contact us at [email protected] so we can take immediate action.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the way we operate, updates to applicable standards, or improvements to how we communicate with our players. When we make material changes, we will notify registered users via the email address on their account or through a notice displayed on the platform.

The date at the top of this page shows when the policy was last reviewed. We encourage you to check back periodically to stay informed. Continued use of the w565 platform after any update constitutes your acceptance of the revised policy.

If you have questions or concerns about this policy or about how your data is handled, please get in touch with our support team. We are happy to walk you through anything you are unsure about before you proceed.